Shipping & Returns
• Return Policy
Return: Products can be returned within 48 hours from the date of delivery. Payment Refunds are applicable only in case of damaged product or delivery of incorrect product.
Return policy gives you an option to return items purchased on rinkletrendz.in for any reason within the specified return period. No returns are accepted after 48 hours from the date of delivery, We only ask that you don't use the product and preserve its original condition, box, and packaging. Please take adequate measure to preserve its condition.
Refund: Refund will be initiated after the product has been received at our seller warehouse and has passed a quality check. If the picked up product does not pass the quality check, Seller shall ship it back to you.
Exchange : If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
All items to be returned or exchanged must be unused and in their original condition with all original box and packaging intact (for e.g. product must be packed in the original box pack if any).
rinkletrendz.in will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, rinkletrendz.in would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
To return a product, please follow these steps:
You can return products purchased from rinkletrendz.in within the specified return time period
Create a 'Return Request' under "My Orders" section of Website. Follow the screens that come up after tapping on the 'Return Item' link. Please select return reason, return action and enter the return details and hit "Return Item" button. Keep the item ready for pick up.
please place the product in a packet and the product must be unused, unwashed and all the original box packing should be intact. Keep the packet ready.
We will send you a confirmation email as soon as seller receive the shipment at the seller warehouse. At any time, you can track the status of your return request on "My Orders".
Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original box packaging is missing. For more details, please contact us.
• Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or the product is incomplete are missing. For more details, please contact us.
• I have created a Return request. When will I get the refund?
Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:
NEFT - 3 to 5 days post refund initiation
• How do I check the status of return item?
Please tap on "My Orders" section under main menu of Website to check your return item status.
• How does the COD (Cash on Delivery) payment option work?
rinkletrendz.in Cash on Delivery option allows you to pay order value at the time of delivery for all orders. Cash on Delivery option is available only in selected pin codes. However, the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customer registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.
Further, the COD limit for any user may get decreased basis on order rejection percentage and can be reset. Basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.
• Why can't I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Your order value may be more than the COD limit.
Our courier partners may not support the Cash on Delivery option for your delivery address.
You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 1000, then the COD option will be disabled temporarily.
• What is COD limit?
rinkletrendz.in reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.
• How do I place my order?
To place your order, follow these steps: Browse through our wide catalogue of products until you find something you like, choose the relevant size and click on the 'Add to Cart' button (you are eligible to add multiple products to your cart) In 'My Shopping Cart', you can either choose to continue shopping or confirm the order To proceed, you can either log into your existing rinkletrendz.in account or simply continue as a 'Sign Up' and create one. Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method and confirm your order.
• How do I receive my Order ?
To place your order, follow these steps: We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
• How will I get confirmation that my Order is placed successfully?
An email will be sent with your order information confirming your order and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/ debit card and address details have been approved and verified, unless it's a COD. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.
I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What really happened with my money?
Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days
• How should I check the status of my Order?
You can always log in to your account using the 'Login' button on the top right and check the status of your order under 'My Orders'. Alternatively, you can also click on 'Track Order' on the top, type in your Order ID, and check your order status
After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end
If you still have apprehensions, write to us at info@rinkletrendz.in, and your issue will be addressed
